Shipping policy

At Brandonelift.com, we’re committed to ensuring your order arrives safely, on time, and in excellent condition. Every package is carefully prepared, inspected, and shipped from our fulfillment centers with precision and care. We understand that timely delivery is important to you — that’s why we work closely with trusted global carriers to provide fast, reliable shipping to customers worldwide.

Please review the information below to learn more about our processing times, delivery estimates, and how we handle customs, tracking, and potential shipping delays.

1. Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday). Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed, you will receive an email confirmation with tracking details as soon as your package ships.

2. Estimated Delivery Time
Delivery times may vary based on your location and the destination country. Average delivery times are as follows:
• Australia, New Zealand, USA, Canada, and Europe: 6–12 business days
• Rest of the world: 10–18 business days
Please note that these are estimated timeframes and may be affected by customs processing, weather conditions, or courier delays.

3. Shipping Fees
We offer standard shipping at a flat rate of [insert amount, e.g. $4.95] for orders below [insert threshold, e.g. $50].
Orders over [insert threshold, e.g. $50] qualify for free standard shipping. Express shipping options may be available at checkout for an additional fee.

4. Shipping Locations
We ship worldwide to most countries. If your country does not appear as an option at checkout, please contact us at support@brandonelift.com, and we’ll do our best to accommodate your request.

5. Tracking and Delivery Updates
As soon as your order ships, you’ll receive a tracking link via email. It may take up to 48 hours for tracking information to become active.
If you have not received your tracking details or your tracking has not updated for more than 7 business days, please reach out to our support team for assistance.

6. Customs, Duties, and Taxes
International orders may be subject to import taxes, customs duties, or fees imposed by your country’s customs department. These charges are the responsibility of the customer and are not included in our prices.
Brandonelift.com is not responsible for delays caused by customs or for any customs fees once the package reaches your country.

7. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
If you need to update your address after placing an order, please contact us within 12 hours. Once your order is shipped, address changes are no longer possible.

8. Lost or Damaged Packages
All shipments are covered by transit insurance. If your package is lost or arrives damaged, please contact us immediately with your order number and photos of the damaged items. We will work with the carrier to resolve the issue as quickly as possible.

9. Delivery Delays
While we do our best to ensure prompt delivery, external factors such as customs checks, postal strikes, or severe weather may occasionally cause delays. We appreciate your understanding in such situations.

10. Contact Us
For any questions or concerns about shipping, feel free to contact our team:
Email: support@brandonelift.com